Tag: Customer Analytics

Professional Service Analytics Reports In Power BI

In this Power BI Showcase, we’ll go through reports showing professional service analytics. The professional services firm in this example engages in several contracts with clients from a range of different business functions.  We’re looking to analyze how much time is spent with each of these clients. There are different metrics to show how that

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Driving Business Results using Customer Data Analytics

Just a decade or two ago we were running weekly, monthly and quarterly reports, at the end of each reporting period. Based on previous years and current trends we would try to forecast our revenue, calculate customer churn rate and some even dared try to calculate marketing campaign ROI relying on hefty amount of assumptions.

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